Shipping policy
Shipping Policy
Last updated: July 2026
1. Shipping Area
Nevyra currently delivers within Switzerland and, subject to availability, to selected countries within the European Union, particularly Germany, Austria, and Spain.
For the Spanish market, sales are handled through www.nevyrahair.es.
2. Shipping Providers
Orders within Switzerland are shipped via Planzer Paket.
For international shipments, Nevyra works with suitable shipping partners.
3. Delivery Times
Switzerland:
Usually within 1 business day.
EU Countries:
Depending on the destination country, delivery usually takes 3–10 business days.
Delivery times are non-binding estimates and may vary in exceptional circumstances.
4. Shipping Costs
Switzerland
Shipping within Switzerland is free of charge.
European Union
Shipping costs are displayed at checkout.
Depending on the destination country, import duties, VAT, or other charges may apply where required by law.
5. Customs and Import Duties
International deliveries may be subject to customs duties, import taxes, or other government charges.
These costs are the responsibility of the customer unless expressly agreed otherwise.
6. Order Tracking
Once an order has been shipped, the customer will receive a shipping confirmation with a tracking number, where available.
7. Delivery Delays
Delivery delays caused by force majeure, government measures, strikes, or other unforeseeable events cannot always be avoided.
In such cases, Nevyra will inform the customer as soon as possible.
8. Acceptance of Delivery
Upon receiving the order, the customer should inspect the delivery for any visible damage or incorrect items.
Any issues should be reported to Nevyra as soon as possible.
9. Undeliverable Shipments
If a shipment cannot be delivered due to an incorrect delivery address or because the customer fails to accept the delivery, and the shipment is returned to Nevyra, the customer may be charged for the cost of reshipping the order.
Contact
Nevyra Romero Ibarra
Halta 24
3186 Düdingen
Switzerland